How Can We Help?
Requesting Help from ICT Services
Students and staff are able to email our helpdesk at pchelp@pinehurst.school.nz or when on site, visit us in Junior College or complete the form below.
We do not repair equipment but for devices purchased through Lexel or our school portal on Cyclone, may be able to facilitate inspection and repairs if the device is under warranty. Repairs are managed through ServicePlus or HP Direct. Parents may also choose to do this themselves.
A loan laptop may be available if your repair is managed through the ICT Services helpdesk.
- This only applies to devices purchased from Lexel (aka SNAP) or Cyclone – which are still under warranty.
- Repairs from HP typically take a few days and are done onsite
- Repairs for Toshiba typically take at least a week as the device must be sent away
- A loan laptop is subject to availability – the laptop should be considered a web/productivity device – it may not have all software normally installed – students may need to take advantage of desktop machines to access all software
Troubleshooting – please refer to the links below which provide some self-help information:
During the lockdown period we have some capability to support student devices. If there is an ongoing issue that we may be able to assist with do let us know. If you are emailing or submitting a ticket as a parent, please ensure we know which student your request is related to by providing their name, username and Form/Pod class.
We do have some ability to connect remotely. If your issue is with regards connection to Teams, please check out the other documents in this area.